Our Testimonials

On Christmas Eve one of my hearing aids started to malfunction and the prospect of Christmas without it became a strong possibility. My wife made a call to Marianne that day, resulting in an early morning appointment with Ray. I cannot express enough my gratitude to both of you for your response to our cry for help that day. Without Ray's expertise, fully resolving the problem, which enabled us to carry on with the festivities as planned.

Once again thank you Marianne, Ray and of course Matthew and hoping you all had a wonderful Christmas and wishing you a Very Happy New Year.

“Hi Ray, I would like to put on record my strong appreciation for your service & the equipment you provided for me. You took great pains to ensure that I had the right aids & I am delighted with the huge improvement they have made to my hearing.
Without them I hear everything as a muffled rumble which I often cannot understand. With them the world comes to life & I hear sounds that otherwise I don’t even know are there. Your continuing attention as the years go by is very reassuring & I would strongly recommend my friends & others to seek your help if their hearing deteriorates.”

“Just a brief update. The hearing aids are really excellent. I “tried” them out down town today and the quality of hearing (intelligent conversation) in a background of music and noise, was great. They work well with TV, and with both landline and mobile phones”.

“Dear Mr & Mrs Jones, ‘Many thanks for reconditioning my Mother’s hearing aid, and for the incredible patience and understanding beyond the call of duty. It is much appreciated, believe me.”

“Dear Ray and Marianne, I would just like to say how pleased I am with my digital hearing aids. Having persevered with NHS ones for a couple of years it was such a relief to find someone who would give me helpful and honest advice on what is available on the market and what would suit me best. You have always been very understanding and helpful, and I cannot recommend your services highly enough.”

“I bought my Phonak Hearing Aids from Ray and Marianne and they have both ensured that I am happy and comfortable with the hearing aids and that I get the maximum benefit from the hearing aids. One phone call or e-mail in an instant reply of discussion over the phone, or an appointment, or items in the post. Excellent product backed by excellent service. It will be a long time before I move from Ray and Marianne. (Independent Hearing Services).”

“Dear Mr and Mrs Jones, I just wanted to say thank you from the bottom of my heart for the wonderful, caring and professional service I have received from both of you recently. I had persevered with my NHS hearing aids for 4 long and lonely years. Since coming to you my life is now completely changed. I hear conversations and the television more clearly and can now, for the first time in 4 years, talk to people on the telephone. Already after just a week of using my new hearing aids, my confidence has improved. I don’t have to rely on my husband to make calls on my behalf. This has been a life changing experience for both my husband and myself. My only regret is that I didn’t come to see you earlier.”

"Matt helped me out recently when I was really struggling with my ears. Absolutely Brilliant!! So helpful, very quick appointment time and very professional. Highly Recommend." 30/08/2025

"My appointment at I.E.C was greeted by Mat with a professional friendly calming attitude. I will be using him again in the future and recommend him." 19/09/2025

"I had a very positive experience today with Matthew who expertly attended to my hearing loss due to excess ear wax. All very professional with quality equipment and advice. Happy to recommend." 14/08/2025

"Matt did a wonderful job of removing some very stubborn ear wax. He was professional, courteous and took great care at all times. Highly recommended." 28/08/25

"Following Matt’s home visit I have no hesitation in recommending his service. Punctual, hygienic, no discomfort and successful." 15/08/25

"I have just had my first appointment with Matt today at the Hewson Clinic to have ear wax removed. Matt was very professional, explaining what he was going to do and everything went very well. He has a relaxing manner and we discovered we support the same football team!" 31/07

"I would like to thank you for your excellent service and professionalism on removing what turned out to be some very stubborn ear wax. I will definitely use you again and recommend you to friends and family."

“On Christmas Eve one of my hearing aids started to malfunction and the prospect of Christmas without it became a strong possibility. My wife made a call to Marianne that day, resulting in an early morning appointment with Ray. I cannot express enough my gratitude to both of you for your response to our cry for help that day. Without Ray's expertise, fully resolving the problem, which enabled us to carry on with the festivities as planned. Once again thank you Marianne, Ray and of course Mathew and hoping you all had a wonderful Christmas and wishing you a Very Happy New Year”

“Independent Hearing Services were recommended to me by my previous Audiologist when I relocated from Hampshire to Swanage in Dorset. My existing hearing aids were no longer fit for purpose. I was very impressed by the initial appointment when all the tests were carried out at my home. My new Omega hearing aids with extra features have made such a difference to my hearing and wellbeing. The service and support is excellent. I would highly recommend this company.”

“Dear Ray and Marianne, I would just like to say how pleased I am with my digital hearing aids. Having persevered with NHS ones for a couple of years it was such a relief to find someone who would give me helpful and honest advice on what is available on the market and what would suit me best. You have always been very understanding and helpful, and I cannot recommend your services highly enough.”

Love to you both. I am writing to say how impressed I am with the skills, knowledge and the support from Ray Jones of IHS, who dispensed a new Starkey digital hearing aid and microphone to improve my ‘bicros’ hearing loss.

Having just had another audiogram to assess the deterioration in my hearing and the adjustments to the hearing aid, the improvement in my hearing has stepped up to another level, thank you very much. I very much appreciate the level of customer care from both Ray and Marianne.

“With more than 30 years experience in audiology, Marianne and Ray skilfully encompass the technicalities with human requirements. They are certainly true professionals in the field. They are unstinting with their time, compassion, advice and guidance regarding suitable equipment and produce the very finest instrument tuning. Throughout they demonstrate their full awareness of how important it is to achieve the very best in hearing ability, one of the major controlling factors to overall good health. I owe them a great debt of gratitude for enabling me to develop my life again.”

“A Wife’s ‘Ear View’ ‘When enjoying quiet conversation, music or bird song, it is easy to forget how it used to be. Loud voices, noisy television and frequent misunderstandings meant gradual loss of companionship. The digital hearing aids are the best things Tim has ever bought – for all of us. They have transformed his life. Thank you Ray and Marianne. You have taught us that it is possible to teach an old dog new tricks.”